About Products

Is Wighello’s wig made from human hair? How can I tell if a wig is made from human hair?

Our wigs are made from 100% human hair. Consider the following method to distinguish if a wig is made from human hair:
  • Take a small strand of hair from the wig and burn it with a lighter. Human hair smells like burnt protein. When you rub burnt hair with your fingers, it will turn into ashes.
  • Take a single hair strand and run your fingers from the root to the tip, it feels smooth and silky. Then, when you reverse the direction and run your fingers from the tip to the root, you’ll notice that it feels dry and less smooth.

What is the circumference of your wigs? Can I request a customized cap size?

Our products are designed with a standard medium size, measuring 22.5 inches in circumference. We are sorry that customized cap size service is currently not available. However, selected products within our collection are available in both large (23.5 inches) and small (21.5 inches) cap sizes.

Does the wig look the same as the pictures on the website? Do I need to style it myself to achieve the look from the photos?

The pictures on our website are actual photos of the products. However, it’s important to note that the wig’s style might be slightly affected during shipping over long distances. You can easily fix this by giving it a simple touch-up upon receiving the product

Can I dye the wig if I don’t like its color?

The color of natural black hair can be changed. However, we don’t recommend dyeing a pre-colored wig again as a second-time dyeing process can damage the hair. If you do need to dye a pre-colored wig, we suggest consulting a professional hairstylist.

About Usage

Is it necessary to use glue to secure my wig?

Most of our closure lace wigs (4×4 or 5×5) can be comfortably worn without glue as long as the cap size fits. Securing the wig can be accomplished using combs, elastic bands, and adjustable straps located inside the wig cap.

How should I care for my wig?

For wigs with looser curls such as body wave or loose wave, we suggest washing them at least twice a week. Wigs with tighter curls should be washed once a week or more frequently if needed.  Proper care is essential to extend the life of your wig. Follow these daily hair care tips:
  1. Saturate the wig with warm water.
  2. Apply a generous amount of hair conditioner to the hair, and gently detangle it with your fingers or wide toothbrush. To minimize its frizz or dryness, you can let the conditioner sit for 15 minutes before rinsing with warm water. After that, use sulfate-free shampoo to wash your hair. (Please wash the hair in downward motion to prevent tangling)
  3. Hold the wig cap and gently squeeze out excess water without wringing or twisting the hair to avoid tangling. Dry the hair with microfiber towel to minimize frizziness.
  4. Let the wig air dry in a well-ventilated place. If you prefer using a hairdryer, please make sure to set it to a low temperature when you blowdry it. Apply leave-in conditioner or hair care oil if needed.

How to maintain the pattern of a curly wig?

For wigs with body wave or loose wave texture, it is recommended to gently squeeze out excess water with a towel after washing the wig. Please use a roller to wrap the hair in its original curly pattern and let it air dry. You can restyle the wig using a curling iron based on your preference. For wigs with smaller curls like deep wave or jerry curl, you may use curl-defining products such as mousse or hair spray to maintain its curls.

How should I store my wigs?

We recommend placing the wig on a wig stand or mannequin head when not in use. This prevents tangling and helps maintain the wig’s shape. Additionally, please store the wig in a cool and dry place to protect its quality.


How Much is The Shipping?

Wig Hello Store offers Free Shipping in many areas.

The shipping is currently FREE to most countries.

We ships internationally!  Shipping prices may vary based on size and location.  You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.  Taxes and duties do not apply.

Please Note: Our larger products are considered oversize by many carriers, and additional fees may incur.

Do you ship internationally?

Yeah, no problem! we can ship to your country. We can ship single item or large orders to WORLDWIDE .


Items orders are usually processed and shipped within 2-4 days of purchase. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout.

If you have questions about your tracking, simply reach out to us.

If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap.

How long will it take to get my package?

In transit times will vary depending on location and the carrier method selected. You can expect delivery between 6-14working days. DHL delivery between 6-14 working days. USPS First Class Mail International usually takes much longer and in some instances over 25+ days.


What payment methods are accepted?

We accept the following payment methods:

Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.

Is buying online safe?

Please be assured about the security of your personal information. We use secured payment gateways. All the information will be encrypted by our system automatically. Also note our website is SSL certified during your check out process.

What If I Want To Order A Lot More? Can you Give Me A Good Quotation?

Of course, we can get you better prices for large volume orders. If you are interested in a quote for a large quantity of items, please contact us with the following details: – The products you want – The exact desired order quantity – Your desired time frame – Any special packing instructions, e.g. bulk packing without product boxes With this information we will get back to you with a quotation. You can also contact with our online service representatives easily


How do I track my order?

When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status. You can use the tracking number on the following tracking links to find the tracking status. Fedex: https://www.fedex.com/apps/fedextrack/ DHL: http://www.dhl.com/en/express/tracking.html UPS:https://www.apps.ups.com/WebTracking/track

How can I return a product?

If you are not satisfied with your purchase, you may exchange or return it for a refund within 30 days from shipping from our warehouse, subject to a Return Merchandise Authorization from our site. Remember, the cost of shipping will be deducted from your total refund.All returned or exchanged items must be in new condition, in their original packaging. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact us within 3 days of receipt of your shipment to make the necessary corrections.

Do I need an account to place an order?

No, you do not need to register for a account in order to place an order. You can use the ‘Guest Checkout’ as a casual user. If you’d like to keep track of your orders and save your details, you might want to consider creating an account for convenience. Alternatively, you can select the guest checkout option which doesn’t require you to create an account.

How can I cancel my order?

Once an order is placed, you have a small window of 2 days to cancel it before it processes to the warehouse. Once the order processes and is accepted by the warehouse, cancellation at that stage is not guaranteed. To cancel your merchandise, please email:  sale@wighello.com and label the subject line:  CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.


You may amend your order and address details within (24) hours of purchase. Please contact sale@wighello.com as soon as possible with your change requests, and label the subject line:  CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER.  We will confirm your changes have been made.


If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:
    1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
    1. Attach your photos to an email and send them to sale@wighello.comPlease include your ORDER NUMBER, FULL NAME and brief description.
    1. You will receive an email within 24 hours confirming that your damaged replacement will be processed.
    1. If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.